We are here to help! If you have questions about your order, shipping, or products, please reach out to our team.

Company Name: WANJIANG INTL GROUP LIMITED

Registered Office Address: ROOM 804 8/F TOWER,HOK CHEUNG STREET,HARBOUR CENTRE HUNG HOM, KOWLOON, HONG KONG

Customer Support Email: service@godestar.com

WhatsApp/Tel:+1(816)738-4296

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
We are here to help! If you have questions about your order, shipping, or products, please reach out to our team.

Company Name: WANJIANG INTL GROUP LIMITED

Registered Office Address: ROOM 804 8/F TOWER,HOK CHEUNG STREET,HARBOUR CENTRE HUNG HOM, KOWLOON, HONG KONG

Customer Support Email: service@godestar.com

WhatsApp/Tel:+1(816)738-4296

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)

Contact Us

Contact Us

FAQs

What is your return policy?

We offer a 30-day return policy on most products. Items must be in original, unused condition with all packaging intact. Please see our Return Policy page for more details on eligible products.

How do I initiate a return?

To return an item, please contact our Customer Service team with your order number and the reason for your return. We will provide detailed instructions, including the shipping address.

Can I exchange an item instead of returning it?

Yes, most items can be exchanged within 30 days of receipt. Simply let us know the item you'd like to exchange and we'll guide you through the process.

How do I cancel or edit an order?

If you need to cancel or make changes to your order, please contact our customer service as soon as possible.

Within 24 hours of placing your order:
You may cancel your order or edit order details (such as shipping address or contact information) at no additional cost.

After 24 hours:
If your order has not yet been shipped, we can still help you update your order information. However, we can no longer guarantee cancellation once the order is being processed or prepared for shipment.

If your order has already been shipped:
We are unable to cancel or modify the order at this stage. However, you may still contact us after receiving your package to request a return or exchange within 30 days, in accordance with our Refund & Return Policy.

For any changes or cancellations, please include your order number when contacting us so we can assist you more efficiently.

What if there is a problem with my order?

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

I didn't receive all off my order?

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

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